A community of professionals helping you to  

  

maximize the benefits of audit software  

  

  Home >  How To Use Audit Software >  Identify Areas for Use > Customer Management

  

 

 

 

Customer Management

Customer management encompasses the areas of customer resource management (CRM), as well as, revenue processing and recognition.

 

 

Case Studies / Articles

Optimizing Customer Insight - Great roadmap article for developing a Web customer intelligence program.

  

 

Tools / Links

List of Accounts Receivable/Revenue Computer Audit Tests - List in Excel of common audit tests to perform in the revenue and accounts receivable areas.

Turning Data Analytics into Business Intelligence - Provides some useful buzzwords, theories, and case studies on how to best implement customer relationship management strategies.

  

   1 to 1.com - Website by a consulting firm (Peppers & Rodgers) with a host of free tools around customer relationship management.  Also have an ongoing magazine for free subscription.
...And One For Me (AICPA) - Explains in detail fraudulent skimming schemes in the accounts receivable area for use in designing associated computer audit applications. 

  

   ASAP Audit Programs (AuditNet) - Provides dozens of audit programs in all areas of an audit for free downloading. 
     Applications for Using IDEA (Audimation) - Collection of applications for using audit software in a variety of areas.

Click Here for All Related Articles

Click Here for All Related Tools/Links

 

 

 

 

 

 

Copyright and Other Policies